Privacy Policy
This Privacy Policy explains how Bike Bliss handles personal data when you use the website, contact us, request a bicycle service, or visit the workshop. It describes what we collect, why we use it, when we share it, and the choices and rights available to you.
This section introduces how personal information, user rights, and support pathways are addressed in the document below.
Data We Collect
We may process contact details, communication content, booking information, service history, bicycle intake details, inspection notes, quote approvals, payment and invoicing records, and technical data such as device or browser information when you use the website. Where relevant to a repair request, we may also record information about the bicycle, its condition, and the work agreed or completed.
Sources of Data
We receive data from website forms, email, telephone calls, workshop drop-ins, booking requests, and direct communication during intake, inspection, approval, repair, collection, and service summary stages. We may also generate internal records from workshop activity, such as inspection findings, work notes, and completion summaries.
Types of Cookies
Essential cookies help the website function and remember basic session settings. Preference cookies may store limited choices. Analytics or similar cookies, if used, help us understand how the site is used and improve performance. We do not use cookies to collect more information than is reasonably needed for these purposes.
Cookie Controls
You may block or delete cookies through your browser, and you may also limit non-essential cookies where a preference mechanism is available. Some website functions may not work properly if certain cookies are disabled.
Contact Information
Your Rights
Depending on your location and the applicable law, you may have rights relating to your personal data, including access, correction, deletion, restriction, objection, portability, and withdrawal of consent. We will consider each request in light of the legal basis for processing and any retention duties that apply.
How to Make a Request
To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or activity concerned. We may ask for information needed to verify your identity and to protect the privacy of others. If a request cannot be fully granted, we will explain the reason where the law requires us to do so.
Data Retention
Retention depends on the type of record and the reason it was collected. Enquiry records are kept for the period needed to manage the request and follow-up. Workshop and billing records are retained for operational, accounting, and legal compliance periods. When data is no longer required, we delete it or anonymise it where appropriate.
Policy Updates
The current version applies from the date it is published on the website. If we make material changes, we will update the policy text and may provide an additional notice where appropriate. We encourage you to review the policy periodically so you remain informed about how data is handled.
How We Use Data
We use personal data to respond to enquiries, arrange bookings, manage bicycle intake, carry out inspections, prepare and confirm quotes, perform repairs and adjustments, complete quality checks, issue service summaries, process payments, maintain records, support customer communication, operate the website, and meet legal and accounting obligations. We may also use limited data to send seasonal maintenance reminders where permitted.
Sharing with Partners
We may share data with trusted partners that support website hosting, communications, booking handling, payment processing, accounting, or related workshop operations. These parties act on our instructions or under their own legal responsibilities, and they are expected to use the data only for the agreed purpose.
Legal Disclosure
We may share personal data with public authorities, courts, or other parties when required by law, to respond to lawful requests, to protect our rights, or to meet tax, accounting, or regulatory obligations. We may also disclose information where necessary to establish, exercise, or defend legal claims.
GDPR Overview
Where the GDPR applies, we process personal data on a lawful basis such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. The applicable basis depends on the type of interaction, including enquiries, bookings, workshop intake, repairs, billing, and website use.
If you are in the European Economic Area, the GDPR may apply to our processing of your personal data.
GDPR Rights
Where applicable, you may have rights to access, rectify, erase, restrict, object to, or receive a copy of your personal data, and to withdraw consent where processing relies on consent. You may also raise concerns with the competent supervisory authority if you believe your rights have been affected.